This Privacy Policy explains how Curiosity Garments Trading, trading under the brand name Curiosity (“Curiosity”, “we”, “us”, or “our”), collects, uses, stores, and protects personal information when you visit bycuriosity.ae (the “Website”), place an order, contact us, or otherwise interact with our services.
Curiosity is based in Abu Dhabi, United Arab Emirates.
By using our Website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Curiosity, we may collect information including:
- Your name.
- Email address.
- Telephone number.
- Billing address.
- Shipping and delivery address.
- Order and purchase history.
- Product preferences.
- Account information, if customer accounts are available.
- Communications you send to us.
- Information related to returns, refunds, exchanges, and customer support.
- Device, browser, and Website usage information.
- IP address and approximate location information.
- Cookie and similar technology data.
- Marketing preferences.
When you make a purchase, payment information may be processed by our payment service providers.
Curiosity does not intentionally store complete payment card details where those details are processed directly by an authorised third-party payment provider.
2. How We Collect Information
We may collect personal information when you:
- Visit or browse our Website.
- Create an account.
- Place or attempt to place an order.
- Subscribe to emails or launch notifications.
- Contact customer support.
- Request a return, refund, or exchange.
- Participate in promotions or offers.
- Interact with our Website, advertisements, or marketing communications.
Some technical information may be collected automatically through cookies and similar technologies.
3. How We Use Your Information
We may use personal information to:
- Process and fulfil orders.
- Process payments and refunds.
- Arrange shipping and delivery.
- Provide order confirmations and updates.
- Manage returns and exchanges.
- Respond to customer enquiries.
- Provide customer support.
- Maintain and improve the Website.
- Detect and prevent fraud, abuse, and security threats.
- Maintain business and transaction records.
- Analyse Website performance and customer experience.
- Personalise your experience where appropriate.
- Send marketing communications where permitted.
- Comply with applicable laws, regulations, and legal obligations.
We will only process personal information where we have an appropriate legal basis or other lawful justification as required under applicable law.
4. Payments
Payments made through our Website may be processed by third-party payment providers.
These providers may collect and process information necessary to authorise and complete your transaction.
Payment providers process information according to their own privacy and security practices.
Curiosity does not sell your payment information.
5. Shipping & Delivery
To fulfil your order, we may provide necessary personal information to shipping companies, couriers, fulfilment providers, customs authorities, or other parties involved in delivering your purchase.
This may include your:
- Name.
- Delivery address.
- Telephone number.
- Email address.
- Order and shipment information.
We only provide information reasonably necessary for fulfilment, delivery, customs processing, or related services.
6. International Data Transfers
Because Curiosity accepts international orders and may use service providers located outside the UAE, personal information may be processed or stored in countries other than the country in which you live.
Where required by applicable law, we take appropriate measures to protect personal information transferred internationally.
7. Cookies & Similar Technologies
Our Website may use cookies and similar technologies to operate correctly, remember preferences, understand Website usage, improve performance, prevent fraud, and support analytics or marketing activities.
Cookies may include:
Essential Cookies - Required for core Website functions such as shopping carts, checkout, security, and account functionality.
Analytics Cookies - Help us understand how visitors interact with the Website.
Preference Cookies - Remember certain settings or choices.
Marketing Cookies - May be used to measure advertising effectiveness or provide more relevant advertising where permitted.
Where required by applicable law, non-essential cookies will be used subject to the appropriate consent requirements.
You may also be able to manage cookies through your browser settings.
8. Marketing Communications
If you subscribe to Curiosity emails, product updates, promotions, or launch notifications, we may use your contact information to send those communications.
Where required, marketing communications will only be sent with your consent.
You may unsubscribe from marketing emails at any time using the unsubscribe option provided in the communication or by contacting us.
Unsubscribing from marketing does not prevent us from sending transactional communications necessary to process an order, payment, delivery, return, refund, or other customer-service request.
9. How We Share Information
We may share personal information with trusted third parties where reasonably necessary to operate Curiosity, including:
- Payment processors.
- Shipping and courier companies.
- Website hosting and infrastructure providers.
- E-commerce service providers.
- Analytics providers.
- Email and communications providers.
- Fraud prevention and security providers.
- Professional advisers where necessary.
- Government authorities or regulators where legally required.
These parties may only receive information necessary for the relevant service or legal purpose.
We may also disclose information where reasonably necessary to comply with applicable law, enforce our rights, investigate fraud, or protect Curiosity, our customers, or others.
10. We Do Not Sell Personal Information
Curiosity does not sell or rent customers' personal information to third parties in exchange for money.
If our practices materially change, this Privacy Policy will be updated accordingly.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Completing transactions.
- Maintaining order and accounting records.
- Providing customer support.
- Handling disputes.
- Preventing fraud.
- Meeting tax, regulatory, and legal obligations.
Different categories of information may be retained for different periods depending on applicable requirements and legitimate business needs.
When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable law.
12. Data Security
We use reasonable administrative, organisational, and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no online system or method of electronic storage can be guaranteed to be completely secure.
Customers are responsible for protecting their account credentials and should not share passwords or authentication information with others.
13. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:
- Request information about how your personal data is processed.
- Request access to certain personal information.
- Request correction of inaccurate information.
- Request deletion of information in certain circumstances.
- Request restriction or cessation of certain processing.
- Object to certain processing where applicable.
- Withdraw consent where processing is based on consent.
- Request transfer of information where applicable.
- Opt out of marketing communications.
These rights may be subject to legal exceptions or requirements.
To submit a privacy request, contact us at Curiosity.ae@gmail.com.
We may need to verify your identity before completing certain requests.
14. Children's Privacy
Our Website is not intentionally designed to collect personal information from children without appropriate authorisation.
If we become aware that personal information relating to a child has been collected in circumstances where parental or guardian consent is legally required, we may delete or otherwise handle that information as required by applicable law.
15. Third-Party Services & Links
Our Website may contain links to or integrations with third-party websites, platforms, payment providers, social networks, or other services.
Those third parties operate under their own privacy policies and practices.
Curiosity is not responsible for the privacy practices of third-party websites or services that we do not control.
We recommend reviewing the applicable privacy policy before providing personal information to a third party.
16. Fraud Prevention & Security
We may process certain information to detect, investigate, and prevent fraudulent transactions, payment abuse, account misuse, security incidents, or other unlawful activity.
Where necessary, relevant information may be shared with payment providers, fraud-prevention providers, financial institutions, or competent authorities.
17. Business Changes
If Curiosity or Curiosity Garments Trading undergoes a merger, acquisition, restructuring, sale, or transfer of all or part of the business, personal information may be transferred as part of that transaction where permitted by applicable law.
Any party receiving such information will remain subject to applicable privacy and data-protection requirements.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Website, services, business practices, technology, or applicable legal requirements.
The latest version will be published on this page with an updated “Last Updated” date.
We encourage customers to review this Privacy Policy periodically.
19. Applicable Law
This Privacy Policy is intended to operate in accordance with applicable privacy and data-protection requirements, including applicable laws of the United Arab Emirates.
Additional privacy rights or requirements may apply to customers located in other jurisdictions.
Where mandatory local privacy law provides additional rights, those rights are not intended to be limited by this Privacy Policy.
20. Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or wish to exercise an applicable privacy right, please contact:
Curiosity
Curiosity Garments Trading
Abu Dhabi, United Arab Emirates
Email: Curiosity.ae@gmail.com
Website: bycuriosity.ae